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This section is intended to answer our customers’ frequently asked questions. If your question is not listed here, don’t hesitate to contact us!

 

PLACING AN ORDER

  • Is it necessary to register at the site and log in to place an order?

No, it is not necessary to register and log in to place an order. You can also place an order as a guest. Registering and placing the order as a loyal customer enables you to track your orders and will also spare you from having to re-enter your data every time you place a new order.

  • How long will it take for the package to reach me?

The order will be shipped within 1 workday of receiving your payment. Itella SmartKULLER, Itella SmartPOST (parcel terminal) and Omniva (parcel terminal) will deliver the package to you within 1–2 workdays. International deliveries will take 2–5 workdays.

 

SIZES

  • Do your sizes correspond to standard size charts?

We cannot guarantee that the product will always correspond to your size. To help you decide, we have listed the measurements of specific products and sizes.

  • What does “one size fits all” mean?

“One size fits all” is used for products that are suitable for different sizes. The best fit is usually for sizes XS–M (up to size L for some products).

 

PAYMENT

  • How can I pay?

You can make the payment via a bank link (Swedbank, SEB) or by bank transfer pursuant to an invoice. Payments made via the bank link will reach us almost instantly; bank transfers will take about 1-2 workday to reach us.

  • What is the payment term for the invoices?

If you chose the invoice payment method, the payment term is 2 calendar days of confirming your order.

  • Is it possible to book products?

Sadly, we don’t have a booking option.

 

RETURN POLICY

  • Can I return unsuitable products and have them refunded?

Yes, each purchase is subject to a 14-day return policy. Return charges are to be covered by the customer.

  • I damaged a product as I was trying it on. Can I still return it?

One of the conditions of the return policy is that the product must not be damaged in any way. Thus, damaged products are not subject to return.